1. Overview
Galepor respects the privacy of customers, website visitors, and partners. This Policy outlines our practices in relation to personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information we collect through our website, communications, events, quotations, sales, deliveries, installations, and related services. We aim to collect only what is reasonably necessary to support ordering, support, and account management, and we handle this information with care and proportional safeguards.
2. Information we collect
Depending on your interactions with Galepor, we may collect identification and contact details (such as name, role, business, email address, telephone number), delivery and installation details (addresses, access notes, site contact), order history, preferences about products or layouts, and communications you send to us. If you visit our website, we may record device and usage data such as pages viewed, timestamps, approximate location derived from IP, and technical diagnostics. Payment processing may involve masked card details via our providers; we do not store full card numbers on Galepor systems.
3. How we use information
We use personal information to respond to enquiries, prepare quotations, fulfil orders, schedule delivery and installation, provide support, improve our offerings, and meet legal or regulatory obligations. With appropriate choices, we may send updates about new products, lead times, or care instructions. We analyse aggregated, de-identified metrics to understand website performance and plan inventory. Where we rely on consent, you can withdraw it at any time by contacting us using the details below, and we will apply your preference going forward.
4. Disclosure and overseas transfers
We may disclose information to logistics and installation partners, payment and IT service providers, professional advisers, or authorities where required by law. Some service providers may operate outside Australia; where this occurs, we take steps designed to ensure appropriate protections are in place, including contractual safeguards and assessments aligned with APP 8 considerations.
5. Cookies and analytics
Our website uses cookies and similar technologies to remember preferences, maintain sessions, and understand usage patterns. You can manage cookie preferences through your browser and through the cookie banner on our site. Essential cookies help the site function. Analytics cookies assist us in measuring interest in pages such as ergonomic chairs or sit-stand desks and help refine navigation and content.
6. Data security and retention
We apply administrative, technical, and physical controls designed to protect personal information against unauthorised access, alteration, or misuse. Measures include role-based access, encryption in transit where appropriate, secure disposal, and staff training. We retain information for periods aligned with operational needs and legal requirements, then archive or de-identify it when it is *** longer required.
7. Access, correction, and choices
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date. We will respond within a reasonable period and, where we cannot meet a request, we will provide reasons consistent with the APPs. You can also opt out of direct marketing at any time using unsubscribe links in emails or by contacting us directly.
8. Third-party links
Our site may reference third-party resources relevant to furniture standards or care guidance. When you follow those links, the third party’s privacy practices apply. We recommend reviewing their policies to understand how they manage data, especially for analytics and advertising technologies.
9. Children
Our products and services are intended for business use. We do not knowingly seek personal information from children. If you believe a child has provided us personal information, please contact us so we can address the matter appropriately.
10. Changes to this Policy
We may update this Policy from time to time to reflect changes in law, technology, or our services. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after an update indicates acknowledgment of the revised terms.
11. Contacting us
For privacy enquiries, requests, or feedback, contact: Galepor Pty Ltd, Suite 4, 15 Collins Street, Melbourne VIC 3000, Australia. Email: galepor@hotmail.com. Phone: + (61) 47 342-09-18. We will review and respond within a reasonable timeframe and work to resolve concerns in line with the APPs.
